Frequently Asked Questions

- What if I want to see the product before ordering?
Free samples are available. You may request samples by e-mail, phone, fax or send a message via our website. If you are placing an order, you may include your request on the merchandise order form.

- When will my order be shipped, how will it be shipped and how much are the shipping charges?
Shipping charges are based on the dollar figure of your product. Go to the shipping section of our website for detailed information. Any order received by 2:00 pm West Coast time (5:00 pm East Coast Time) is shipped UPS ground freight that same day, except for personalized and custom products. NOTE: Three Day Ground, Second Day, and Next Day delivery are available at an additional cost. Call for prices.

- What if I am dissatisfied with the product?
Every product is unconditionally guaranteed. Full refund on resalable merchandise if you are not satisfied.

- When will I receive my order?
Orders are shipped from California almost exclusively. Therefore, shipping can take from one to seven business days for you to receive your product depending upon where you are located. See our shipping area for detailed information.

- How long will it take for my personalized and custom imprinted product?
The turnaround time on many items is 72 hours. Other items such as Leatherettes, Portfolios (pocket), Expandables, and Linen Covers - allow three extra working days. (Turnaround time is the time we need from the date we receive your approved copy, then print the order and start shipment back to you.)

- When can I reach you to place an order?
Phone operators are available 8:00 a.m. to 5:00 p.m. West Coast time (8:00 pm East Coast Time). Fax machine and e-mail available 24 hours.

- What forms of payment do you accept?
You may pay by check, credit card (Visa, Mastercard, American Express or Discover) or COD (UPS charges an additional fee).